Shipping policy
Order possessing
Orders are processed within 5 business days. Orders placed on weekends or holidays begin processing on the next business day. Special orders or custom orders will take longer to process.
You'll receive an email with tracking information once your order ships.
Shipping rates and delivery times
Available shipping options and rates are shown at checkout. Shipping times may vary and are subject to the shipping option you choose.
Estimated delivery times are:
- Domestic orders: 7-10 business days
- International orders: 10-25 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect address information, or circumstances outside our control.
Tracking your order
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to 2 business days to update.
Incorrect or undeliverable addresses
Please check your shipping address carefully before completing your order. If you notice an error, contact up as soon as possible at gregory.neal+support@truebass.solutions. We'll do our best to help, but we may not be able to change the address after the order ships.
If an order is returned to us because of incorrect or incomplete address, an additional shipping charge may apply.
Delayed, lost or damaged orders
If your order appears delayed or hasn't arrived, please contact up at gregory.neal+support@truebass.solutions with your order number.
If your package arrives damaged, please contact us within 3 days and include photos of the package and the damaged item so we can help resolve the issue.
International orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in you order total unless clearly stated at checkout.
Customs processing may also delay delivery.
Contact us
For shipping questions, contact us at gregory.neal+support@truebass.solutions .